Finding Ways to Offer Underused Resources

What products could I create out of unused assets?

I’m an innovation guy. It may not say so on my business card, but that’s what I do. I encourage people, whether inside HP or in my meetings with customers around the world, to accept that they and their product are going to have to change. No matter how popular and successful your work is, […]

Underused Resources

The Zero-Tolerance Consumer

What is surprisingly inconvenient about my product?

The designers and engineers who work at HP face many challenges in getting their ideas signed off on. It’s a long process from an idea to a finished prototype. Before any product can hit the market, it faces one final test. I take the prototype home, give it to my wife, and say, “Tell me […]

zero-tolerance consumer

Education and Change

The Department of Education: A Case Study

About a year ago I got a call inviting me to participate in a meeting with the Department of Education because they were actively looking at ways to innovate how kids are educated. I agreed to participate in a meeting in San Francisco, and I was happy to have the opportunity to do so. My […]

Education

The Battle for Customers

What would happen if I realigned my industry relationships (i.e., partners, suppliers, etc.)?

Odds are that you and your competitors are actually competing in two distinct ways. The obvious battle is the one to win customers from each other. The less obvious, but equally important, one is the battle for the resources required to produce your product. We touched on the concept of unexpected jolts, and how the […]

battle

Pitch Timing and Selling Your Idea

Making Your Pitch Keep the pitch simple, and build it around the Guy Kawasaki Rule of 10/20/30: 10 slides, 20 minutes, nothing smaller than 30-point font. Remember that you are telling a story; you want a spokesperson who can bring the idea to life and get people excited. Practice pitching the idea before you take […]

Pitch

Free Shipping!

Can I reduce by half or double my distribution cost?

The other day my daughter Rachel ordered some shoes from Zappos. She’s used them a few times in the past, and the next morning she got an e-mail saying her shoes had been shipped overnight as a reward for being a good customer. Now, one of Zappos’ gimmicks is that shipping is always free, but […]

Shipping

Brainstorming Quality Ideas

Working the Workshop

I’ve given you my system for using the Killer Questions to generate the quality ideas that lead to great innovations. Now comes your challenge: getting this information out of the book and into your organization. In this chapter I’ll give you a few essential rules for running a successful innovation workshop, including how to select […]

quality ideas

Looking at Information and Ideas

What are we throwing away because we assume it has no value?

My wife is famous for being a little frugal. She once routed me and our son Logan from Las Vegas to Phoenix to Los Angeles and finally to San Jose because she could save twenty bucks each over the nonstop fare. Kind of nuts, right? But if I’m honest I have the same mind-set in […]

information

Is The Project Worth Pursuing?

What are the criteria to select research and development projects?

What are your criteria for deciding that an idea is worth pursuing? We all have our own set of selection criteria, the first of which is usually looking for profits. However, selecting a course of action based solely on ROI can be limiting. If you are doing something really innovative, how on earth can you […]

Pursuing

Extract Value from Old Assets

Can I recombine existing components to create new products for customers I don’t currently serve?

Magazine publishers are in the same predicament as the book-publishing and recording industries before it. How do you keep your customers believing that your content is worth paying for when there is endless free content available on the Internet? Some fashion magazines are experimenting with making their print issues feel like “must-buy” items; Bazaar and […]

extract value